A correspondence from this morning:
Dear Counter Culture,
I do kind of have a concern!
I ordered coffee on the 26th of last month, paid extra for 2-day shipping, and this morning I used the LAST OF MY COFFEE!!!! For my FIRST mug, normally of two—not today!!!
Where’s my coffee? Are you getting that I am OUT OF COFFEE?!?!?!?!
I NEED MY COFFEE!!!!
Send my coffee!!!!!
Gaaaaaaaaaaaaaaaaaaugh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jesse Gordon (Counter Culture Coffee)
Michael,
Thanks for contacting us! I'm sorry to hear you're out of coffee. Having ordered late Friday night, your coffee was roasted and shipped on Monday and should be arriving today. I'm really not sure why it's scheduled to be delivered tomorrow as it went out 2nd Day Air on Monday, but I'm going to refund the shipping charge for you since it's not arriving on time. Again, I have no idea what's going on with the delay as this is out of our control once it leaves the building.
Please do not hesitate to respond with any additional questions or comments!
Best,
Jesse Gordon
Counter Culture Coffee
Retail Customer Support
Hi Jesse,
Thanks for your reply, but I cannot read it as my brain is not working correctly. It sounded like you're implying that it's not going to be here before tomorrow.
:-O
AAAAAAHHHHHHH
Did I get that right. Either that or:
Thanks for your supply, but I cannot bread it as my brain is not twerking correctly.
or:
Thanks for tour replay, but I cannot heed it as my bran is not weakling correctly.
Why is the light growing dim?
send…….....…..coffee...….....….growing weak……........
Mike
[Note: Joking aside, Counter Culture is a full-service coffee supplier based in Durham, North Carolina. And actually, one of the best things about them is that they insist on roasting their coffee after the order comes in, so it's as freshly roasted as possible when it gets to you. And of course they're not responsible for the ordinary delays of rural delivery.
Still, there's this:
—Mike, brain on half speed (i.e., one mug).
The dogs know there's something wrong.]
UPDATE 2:15 p.m.: After I shared this link with him, Jesse at Counter Culture responded: "Thanks for sharing! And thanks for the kind words. Again, I apologize for the delay and hope you make it until tomorrow. If not, we appreciated your business!"
Heh!
Original contents copyright 2016 by Michael C. Johnston and/or the bylined author. All Rights Reserved. Links in this post may be to our affiliates; sales through affiliate links may benefit this site.
(To see all the comments, click on the "Comments" link below.)
Featured Comments from:
adamct: "...Wait...what?!? You order roasted coffee? What happened to roasting your own? At this rate, five years from now you will be telling us about how you got your morning coffee at the Dunkin Donuts drive-through.... :-) "
Mike replies: My first Behmor 1600 lasted 26 months before it broke, which I gather from online scuttlebutt is about average. That I could live with; given how inexpensive they are (as coffee roasters go) and how easy to use they are, getting two years of daily use out of the machine seemed reasonable. The second one broke after only about five months, though, and I was preparing for my second move at the time, so that was that. (Plus, the price has gone up by $70.)
I started ordering from Stone Creek Coffee in Milwaukee, which ranged from good to excellent depending on the bean, but since I've been out here I've been unlucky with some supply problems with them (I kept ordering and they'd call to tell me they're out). So I've been trying some local roasters and am currently making my way through a list of the top mail-order roasters around the country.
I'm not actually going to hold this against Counter Culture, but on the other hand I don't want to have to go to the grocery store and buy 12 ounces or a pound of coffee just to get me though one day. I'm headed to Corning tonight; maybe I'll stop at the excellent Wegman's grocery and see if they have a small "sampler" package of beans so I can function in the morning.
Life is short and the search for a good cuppa is neverending.
I still can cautiously recommend the Behmor for people who want to try roasting their own. It's not hard to learn how to use it. It's best if you have a heated garage, or workshop, or some other heated but well-ventilated space, to do it in; although the catalytic converter keeps the unit from smoking much, and the strong smell dissipates quickly, you need to keep a Shop-Vac (or portable vacuum like the Dyson V6 Trigger) handy to clean up. Clean up takes only 30 or 40 seconds after the roast is finished and the unit has cooled, but it would take longer if you had to lug the Shop-Vac in from someplace else.
By the way roasting coffee does not smell like coffee. Although it's a very strong smell, which some people like and some people don't, it doesn't have staying power; after three to five hours it's gone completely. Still, it's quite possible that any given individual (or any given individual's spouse) would not want that smell in a kitchen even temporarily.
Dick Barbour: "Mike, You need to keep a jar of Maxwell House Instant on hand for emergencies like this. 8-) "
Mike replies: ...And a Ghurka knife, so I can commit harakiri after being forced to down said Maxwell House Instant? :-)
Bryce Lee: "Hmm, one may only hope for something positive to come from this futile complaint. I would suggest you return to bed, disconnect both the computer and the telephone and bury yourself under the covers until the problem is solved. Oh and walk the dogs first. With my Nikon D750 en route to Nikon Canada for another recall shutter problem, I like you shall be not in a communicative mood."
Nikhil Ramkarran: "Dude, what happened to the home roasting?!? Got into that thanks to you (and if you think delivery to rural locations in the US from the US take long, try deliveries from the US to Guyana)."
If you lived here, you could go to a Fresh Market and have a choice of Counter Culture coffees, roasted within the month. And I hesitate to mention that my daughter lives in Chapel Hill NC and can just drive over to Counter Culture and bag it fresh out of the roaster.
BTW....I have moved to an undisclosed location until you get your coffee;~}
Posted by: James Weekes | Wednesday, 02 March 2016 at 09:13 AM
I don't consider myself a coffee connesewer... coinnesewar... conne... an expert in coffee, but Gimme coffee, based in Ithaca is quite tasty and they roast their beans locally.
Although you probably shouldn't drive in your impaired state, an emergency trip to the Gimme location in Trumansburg can include a trip (with camera and dogs) to beautiful Taughannock Falls (the highest, single-drop waterfall east of the Rockies.)
Posted by: Matthew | Wednesday, 02 March 2016 at 09:31 AM
Regarding Taughannock Falls, I just saw that the Gorge trail (the nice walk that brings you to the base of Taughannock Falls) is closed. The warm/freeze cycle we've been getting is probably causing a lot of rocks to fall.
It's still a nice park and you can see the falls from an overlook, but the Gorge Trail is why a lot of people go.
Posted by: Matthew | Wednesday, 02 March 2016 at 09:48 AM
For years I've been picking my Counter Culture as needed at local shops, shipped in regularly (and dated). One of the benefits, I guess, of not living 'in the woods'.
Posted by: Jeff | Wednesday, 02 March 2016 at 10:17 AM
I feel your pain Mike! I use a similar service here in London called Pact - they roast just before sending out, and since the UK is a small island compared to the USA, their default delivery option is "tomorrow" (as long as tomorrow is a week day).
I have found, however, that I prefer my freshly roasted coffee to rest a few days before drinking, else I tend to think it's too sour. That's why the bag getting delivered today will only be opened this weekend. Maybe that's just me.
Posted by: Pieter | Wednesday, 02 March 2016 at 10:20 AM
Mike,
Why not buy two cans and reorder when one is empty? I grew up with Wegmans, best grocery store this side of the Big River, and probably the best employer in the area, do your self a favor and dig into the history and operating policy of this business.
Bill
Posted by: Bill OBrien | Wednesday, 02 March 2016 at 11:19 AM
Fortunately for me, I have an excellent supplier (Social Coffee & Tea) located within a 10-minute drive from my home. Unfortunately, they are not open on weekends. And that is when I'm most likely to run out.
Posted by: John H | Wednesday, 02 March 2016 at 11:39 AM
Never wait until you're almost out of something before ordering more. This always seems to happen to me. Must be a corollary to Murphy's Law...
Posted by: Bruce K | Wednesday, 02 March 2016 at 11:39 AM
Trust me! I get it.
We have been in France for 6 months and my wife is ADDICTED to Starbuck's Espresso. So that means we have to special order the beans and DRIVE to Marseilles to pick it up.
It's NEVER there when expected.
We are heading back to the States soon JUST so we can get some coffee.
The French make AWESOME pastries.
AWESOME baked goods.
AWESOME chocolates.
But they do NOT make good packaged coffee beans or pizza.
Just saying.
Mi dos pesos (and a half)
Posted by: Hugh Smith | Wednesday, 02 March 2016 at 11:41 AM
I have sympathy for connoisseurs of any field. They have limited avenues for happiness.
Get a different coffee. Get over yourself.
As Annie Savoy said in Bull Durham, "Bad trades are a part of baseball"
Patrick
Posted by: Patrick Perez | Wednesday, 02 March 2016 at 11:46 AM
Hey at least you got the Flavor Wheel.
Posted by: Richard | Wednesday, 02 March 2016 at 11:46 AM
Mike, I highly recommend you try this!
http://www.bulletproof.com/coffee-ground-12oz?utm_source=post&utm_medium=blog&utm_campaign=recipe-how-to
Posted by: Daniel Francisco Valdez | Wednesday, 02 March 2016 at 11:49 AM
First world problem...
By that I mean, most of the (third) world drinks TEA ;-)
Posted by: ShadZee | Wednesday, 02 March 2016 at 12:20 PM
Over here in the UK, Maxwell House is not coffee, that is instant coffee. No coffee drinker would even contemplate that stuff...
No the real insult is Lavazza!
Tell a coffee drinker to keep some Lavazza handy, and see what comes flying in the direction of your bonce.
Currently drinking Origin Resolute blend... Delish.... Squezzed through my Londinium L1.
Sorry Mike.
Posted by: Steve | Wednesday, 02 March 2016 at 12:26 PM
You should do as we Brits do when the going gets tough; pop the kettle on and have a nice cup of tea. That's English tea, you know, from India!
Posted by: Steve P | Wednesday, 02 March 2016 at 12:27 PM
I'm an adherent of Zeke's Coffee in Baltimore. They are a small roastery, and have a good selection. I usually purchase directly from them when I'm in town. When I'm away from Baltimore for long periods I order online and it arrives in a couple of days. I got some guys at work hooked on Zeke's. And, my old truck sports a "Fueled by Zekes" bumper sticker.
Posted by: David L. | Wednesday, 02 March 2016 at 12:29 PM
First world problems, Mike. :)
Posted by: Steve Biro | Wednesday, 02 March 2016 at 12:35 PM
I ran out myself the other day and made my way, shaking, to the Starbucks Roastery (or whatever they call that place) on Capitol Hill for a half-pound of beans. The clerk advised me that the beans were freshly roasted, and advised that I let them "de-gas" (like an inkjet print) for a couple of days before grinding them. But the look I gave him caused him to switch to "...or you can just go ahead and make a cup!"
Posted by: Chuck Albertson | Wednesday, 02 March 2016 at 12:36 PM
You drink this elixir from plastic cups?
[No, it's stainless steel. Gift from my son. --Mike]
Posted by: Richard Parkin | Wednesday, 02 March 2016 at 12:37 PM
Coffee: I've never ceased wondering how anything can smell so wonderfully glorious and taste so vile.
Posted by: Bill Mitchell | Wednesday, 02 March 2016 at 12:45 PM
Mike, I've been a fan of Heavenly Cup in Painted Post, N.Y., not far from Corning. I like their Stillwater Blend. Order on the web at: http://www.heavenlycup.coffee/
Amy roasts the coffee after you place your order.
Posted by: Carl Blesch | Wednesday, 02 March 2016 at 12:47 PM
The many discomforts and inconveniences of connoisseurship (or perhaps fetishism?).
Posted by: Kenneth Tanaka | Wednesday, 02 March 2016 at 01:30 PM
Good to know that the second Behmor didn't provide full service. I've been using a Gene Cafe roaster for ~7 years, and it's still going strong! I like it, as I can use sight, sound and smell to monitor the roast. I keep thinking that I should get a Hottop, though, just as a backup...
Posted by: Jon Peterson | Wednesday, 02 March 2016 at 01:44 PM
Based on your supplier's response, looks like a deeply self-inflicted wound to me.
Posted by: Dennis | Wednesday, 02 March 2016 at 02:01 PM
Mike,
Ah the disadvantages of living in the "sticks"-
though I find it somewhat hard to believe you cannot find good coffee beans locally (or within a short drive). On the other side of the coin (bean) I live in sunny, warm, CA and very good coffee is but a short drive away.
Posted by: Joe B | Wednesday, 02 March 2016 at 02:01 PM
Mike,I feel your pain...I keep a few weeks to a month's worth on hand of our coffee of choice. Like others have stated, here in the Chicago area, we have the Fresh Market chain that carries a variety of brands, all roasted within weeks if you time it right.
For the mail order experiment - I highly recommend Metropolis Coffee Company out of Chicago. My favorite roaster and I just found out we have a pickup station in our local train station coffee shop. Freshly roasted to the each order. We just received our first batch of one of my seasonal favorites Ethiopia Aylele.
If only we could Skype a cup....
Posted by: Mark Kinsman | Wednesday, 02 March 2016 at 02:06 PM
Mike, My wife and I tried your suggestion of a burr grinder a while ago and paired it up with a Technivorm Moccamaster 741 (from a top recommendation in American Test Kitchen) using Whole Foods beans. Since then, we've discovered Death Wish coffee, that ships from up near you in NY, I think. A step above in taste, and might come sooner, too. Here's their site:
http://www.deathwishcoffee.com/pages/company-1
Posted by: Bob Gary | Wednesday, 02 March 2016 at 02:24 PM
Perhaps this roaster would meet your criteria:
http://www.homesteadcoffee.com/shop/
They are local to me, but too long a drive just for coffee, so I buy at my local supermarket. My favorite is Dead Man's Brew.
Speaking of getting some mileage out of a piece of equipment, after a few weeks in Italy in 2012, I found I had developed a taste for espresso. Not willing to spend hundreds for the "popular" machines, I found a $40 Bella at Macy's that did exactly and only what I needed and wanted. At an average of two pots (4-6 doubles) a day, my cost of ownership is less than two cents a cup. Not bad.
Posted by: Mike R | Wednesday, 02 March 2016 at 02:35 PM
Just to make sure you miss Wisconsin, I'm giving you this link: http://colectivocoffee.com/. Their Turkey Trot is worth ordering. I have people who can send you a bag . . .
Posted by: Greg Boiarsky | Wednesday, 02 March 2016 at 02:37 PM
Driftaway Coffee from Brooklyn, New York.
Posted by: Gordon Brown | Wednesday, 02 March 2016 at 03:32 PM
The Wegman's at Hornell is nice, too. Good bagels, and a variety of coffees; I’d stick to the African beans, though.
Posted by: Bruce Mayer | Wednesday, 02 March 2016 at 03:49 PM
Funny story and I appreciate the vagaries associated with paying for 2nd day shipping only to have it arrive four days later.
And, as a fellow audiophile (and tube-roller) I like the high-end audio posts too, but I am sensing a bit, just a tinge, of writer's block at the moment, Mike.
Hoping we can get back to the wonderful photography editorial content that defines and differentiates TOP from the rest of the crowd soon.
So, how about that Fuji 23mm lens comparo you kinda/sorta promised us?
Or, perhaps, your impressions of working with the Decisive Moment Digital you pined for all those years, aka the X100T? ;-)
Cheers,
Stephen
Posted by: Stephen Scharf | Wednesday, 02 March 2016 at 03:52 PM
Take it from me, you need a contingency plan for just such emergencies. Whether its frozen coffee, canned coffee, instant coffee - anything's better than the blazing hell and headache of no coffee.
I used to think drinking instant coffee was a sure sign of getting old, of losing one's tether to the earth. And while that may indeed be the case I find lately that instant coffee seems to have been improved; or maybe it's just me declining. All I know is, I feel better having a few packets of it tucked away somewhere, for that desperate day when the real thing can't be had.
Posted by: Doug Thacker | Wednesday, 02 March 2016 at 06:33 PM
Ah yes, the smell of roasting coffee. I'm pretty sure that's what they were smelling when they invented the word "pungent." But it's an aroma that does tend to grow on one, possibly because of the Pavlovian response it triggers: "Yay! Someone has roasted coffee!" Given the choice between coffee and sunshine, I just might choose coffee.
Posted by: Kent | Wednesday, 02 March 2016 at 06:40 PM
Do you ever feel that way too much of your life revolves around obtaining and using your coffee?
[Just because most "consumers" have standards that are way too low doesn't mean mine are too high. --Mike]
Posted by: David Dyer-Bennet | Wednesday, 02 March 2016 at 06:45 PM
"Mike replies: ...And a Ghurka knife, so I can commit harakiri after being forced to down said Maxwell House Instant? :-"
Years ago did a lot of camping in the Adirondacks and Catskills. Waking up to below freezing temperatures or in a cold rain.... Well Maxwell House Instant tasted to me like a cup of kopi luwak. :=)
Posted by: Greg | Wednesday, 02 March 2016 at 07:33 PM
Try Canaltown Coffee Roasters, based in Rochester. Don't know if they have any shops closer to you. And, btw, I roast coffee beans on the stovetop- using a Whirly-pop (that my wife got at a garage sale for fifty cents) and beans from Sweet Maria's.
Posted by: Mark Sampson | Wednesday, 02 March 2016 at 07:53 PM
You will have to visit Melbourne, Oz on a coffee tour, Mike. I don't make my own coffee any more, too many cafes here with coffee ranging from very good to excellent.
Posted by: Michael Bearman | Wednesday, 02 March 2016 at 08:13 PM
Dear Mike,
I agree with DD-B; there is too much emphasis in your life on something as inconsequential as coffee.
Now, if it were tea...
pax / Ctein
Posted by: ctein | Wednesday, 02 March 2016 at 08:40 PM
A month is too long for freshness. As a home roaster, you know that.
You're in upstate NY. Have you considered Copper Horse out of Ithaca? Or even Gimme?
Though, of course, I love the Counter Culture folk, and the coffee they put out. If I was running a shop, even out of Chicago, I'd consider them, as long as I had a good person in control of inventory.
Posted by: James | Wednesday, 02 March 2016 at 09:21 PM
I wish this new source could be regular for you. My son, and his/our camera gear, is in Lao(s) with a group that will source coffee that has not made it to our shores. They are planning to empower local growers and have a "beyond fair trade" focus. He should be back with some great photos, his part of the trip, and hopefully some really good coffee. Kickstrater at https://www.kickstarter.com/projects/2039394710/good-coffee-lets-empower-a-coffee-community-in-lao
Posted by: Dean Zepick | Wednesday, 02 March 2016 at 09:51 PM
As much as I hate to use, or even to imply, the "S" word when talking about coffee, their instant sachets aren't as miserably bad as they could be, and they have the advantage of being, well, not as miserably bad as they could be in sealed single-serving (or, rather, half-serving) sachets for extended periods of time. They are to a coffee drinker what a patch would be to a smoker: not nearly as bad as not having it, but not nearly what you're looking for either. Sometimes that's enough to get you through a day.
Posted by: Stan Rogers | Wednesday, 02 March 2016 at 10:03 PM
Talk to Alan Hayes, he's a street photographer and he does specialist coffee roasting.
http://www.hayeshomeroast.com/
https://www.flickr.com/photos/generousmedium/
Posted by: Peter Williams | Thursday, 03 March 2016 at 12:59 AM
Just one answer... Tea!!
Posted by: Steve Smith | Thursday, 03 March 2016 at 02:47 AM
Strange (ore not) how coffee can be so important to 'survive'!
A few years a go we stopped buying industrially roasted coffee. Now we only have coffee coming from a local (in town) roaster, who, BTW, is a third generation craftsman with a very interesting history (which is important too).
This man works alone, does the distribution to local restaurants himself and his wife is keeping their boutique.
As a matter of fact, more and more, local shops and craftsmen is where we go for purchasing our daily products and goods.
It is so pleasant to evaluate and appreciate the quality of a product when you can feel the engagement and passion of the craftsman.
And if there might be a problem, there's always a nearby door to knock on and the knowledge to solve any issue right a way.
And, as a craftsman myself, an independent photographer, it's all a matter of attitude and solidarity!
One of the main reasons I dislike buying online is because it is lacking human contact.
BTW, here is a nice quote I found on the internet: "The bitterness of poor quality is remembered far long after the sweetness of low price has faded from memory"
Santé
Posted by: Philippe Debeerst | Thursday, 03 March 2016 at 03:28 AM
I never drink coffee. I was brought up in Chicago to think it was something strictly for adults. I'd much rather take pictures than worry about stuff like coffee. BTW, my favourite breakfast ever comes form a small bar in Valencia. Sure you can get expresso, but I get a bocadillo de calamares romono and a large class of local red, for something like 6 euros. Just saying . . .
Posted by: Rube | Thursday, 03 March 2016 at 03:54 AM
Mike I can't help feeling most US citizens waste a large proportion of their lives in an endless quest for the absolute best in everything they consume or use on a regular basis,Mike chill out,we are only passing through on a one way pass,learn not to sweat the small unimportant trivialities and smell the roses along the way.
Have a good day friend.
Michael.
Posted by: Michael Roche | Thursday, 03 March 2016 at 05:47 AM
The look on those dog faces! That's more than "something's wrong". That's "uh-oh, we better hide out in the basement for a while".
Posted by: Luke | Thursday, 03 March 2016 at 07:25 AM
In 2013 I spent a month in Nepal. Since my wife had lived, worked, and gotten a masters degree there, the trip was all about visiting with Nepali friends, and relatively less about doing touristy things, coffee was not easy to come by. In our time in Kathmandu we weren't even staying anywhere near the tourist ghetto. We stayed in a village, off the road, and there was no coffee there. In photographer's paradise, I was sometimes less functional and more grumpy than I would have liked. The last morning in the village, in the mud wall kitchen with the stove an open fire on the floor (a wonderful kitchen), I mentioned the coffee thing. One woman said she had a coffee tree, but she never knew what to do with the beans. The matriarch said, "oh, I think I have some! She poked around and found a bit of black plastic garbage bag material tied up to contain some instant coffee powder. "Someone was traveling through here and left this a couple of years ago." It was very good.
In the more tourist-frequented areas, there were, of course, coffee shops, like this one: https://www.lehet.com/photo/details/Pigeons_and_coffee_shop_ISC_5745.html -- shimmering in in the distance through the fog of my mind and a haze of pigeons.
Posted by: John Lehet | Thursday, 03 March 2016 at 08:19 AM
So your roasted coffee delivery is delayed by a day and then you take a few days off to re-"cup"-erate?
I know what to bring when I visit your gallery...
Posted by: MarkB | Thursday, 03 March 2016 at 09:15 AM
Counter Culture is great. I have a local shop that gets their beans regularly so I can indulge without resorting to mail order.
Posted by: psu | Thursday, 03 March 2016 at 09:26 AM
Another to add to your list:
http://flattopcoffee.com/
...though seems like you have a lot to explore by now.
Posted by: Merle | Thursday, 03 March 2016 at 11:36 PM
Love that photo of the dogs.
Posted by: Pat Trent | Friday, 04 March 2016 at 12:25 PM
The only aromatic effluvia worse than that of
roasting coffee comes from boiling beer.......
There is a gourmet coffee roaster in the shop across
the parking lot from mine and
a gourmet brewery 5 shops in the other direction.
Lemme tell you, the direction of the wind is
of crucial importance during working hours........
Posted by: Greg Smith | Saturday, 05 March 2016 at 11:04 AM
Mike,
I'm late to this but here goes:
Here's the best coffee deal. Metropolis Coffee in Chicago. Let me type that again, Metropolis Coffee Company in Chicago! Fresh roasted to order and free shipping for orders over $50. Yeah, some of the coffee may sit on your shelf a little longer than you like if fresh roasted is of paramount importance but I've learned to accept that and find it's a very small compromise. One pound bags for ~$16.00 (instead of the baby 12 ouncers for about the same price!). I live about 40 miles north of you and order about once per month. The coffee is delivered in two days as long as you meet the order cutoff time.
I used to buy beans at Wegmans but always found the quality to be mediocre.
I've bought a lot of Gimme! over the last 10 years. Generally very good but you'll have to drive to find bags. Normal Bread in Geneva has them and great bread, too. The only reason I wouldn't recommend Gimme is that you either have to drive to get it or pay shipping so the per ounce price is significantly higher.
I do recommend going to the Trumansburg Gimme shop if you haven't been just to relax and have a cup.
Also, if you're in Ithaca stop at the Green Star market. They have the best selection of local bagged coffees (Gimme!, Ithaca, Copper Horse, Forty Weight) and the Gimme bags are cheaper than buying at a Gimme shop. Hope this helps!
Posted by: Jeff S | Saturday, 05 March 2016 at 06:17 PM
Why not leave a standing order with Coffee Culture every week/month whatever so it just arrives, pretty sure Amazon has an auto re-order function too
Then you can stop thinking about it
Posted by: Marcus | Monday, 07 March 2016 at 09:17 AM